{"xsrfToken":"1c696269cc10530b30d65323c0155f79103976da_lout","branding":{"id":"1","key":"sup","name":"Defigo Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#000a2b","headerLinkHoverBGColor":"#000a2b","headerBadgeColor":"#000a2b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2f3ed368-265e-4103-8453-f3030afa0bd1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDk3MGUzNy05MjFjLTQxNGQtYWFmOS01ZGZiOWFiYjcwZDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJmM2VkMzY4LTI2NWUtNDEwMy04NDUzLWYzMDMwYWZhMGJkMSI6WyJyZWFkIl19LCJleHAiOjE3Mzg3ODMwMTgsIm5iZiI6MTczODc4MjQxOH0.sH8yDUnSmcZDAWgztXyINSWHGBubDjRnr3K8Nh1JH-c&client=10970e37-921c-414d-aaf9-5dfb9abb70d7&mode=fit","logoId":"2f3ed368-265e-4103-8453-f3030afa0bd1","isLogoAvailable":true,"helpCenterTitle":"Welcome to Defigo support","sharedPortalName":"Defigo support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Defigo support","sharedPortalName":"Defigo support","localeDisplayName":"English (United States)"},"no-NO":{"helpCenterTitle":"Velkommen til Defigo support","sharedPortalName":"Defigo support","localeDisplayName":"Norwegian (Norway)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00134d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0c3cefc3-df57-46ac-a602-e95996460925/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDk3MGUzNy05MjFjLTQxNGQtYWFmOS01ZGZiOWFiYjcwZDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBjM2NlZmMzLWRmNTctNDZhYy1hNjAyLWU5NTk5NjQ2MDkyNSI6WyJyZWFkIl19LCJleHAiOjE3Mzg3ODMwMTgsIm5iZiI6MTczODc4MjQxOH0.9aqjQzv-_o5wxN4UfiJk-IlbecC_OGPSqqxnEFXCi2Q&client=10970e37-921c-414d-aaf9-5dfb9abb70d7&height=300&mode=fit","bannerMediaApiFileId":"0c3cefc3-df57-46ac-a602-e95996460925","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10053,"serviceDeskId":1,"name":"Defigo Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"28","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"","icon":10607,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[10],"key":""},{"id":"29","name":"Add user","descriptionHtml":"","callToAction":"Add user","introHtml":"","icon":10627,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[],"key":""},{"id":"35","name":"Administrate Access card","descriptionHtml":"","callToAction":"Administrate Access card","introHtml":"","icon":10605,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[],"key":""},{"id":"66","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"","icon":10632,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[],"key":""},{"id":"63","name":"Bug (INC)","descriptionHtml":"","callToAction":"Bug (INC)","introHtml":"","icon":10632,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[],"key":""},{"id":"38","name":"Building setup","descriptionHtml":"","callToAction":"Building setup","introHtml":"","icon":10594,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[],"key":""},{"id":"36","name":"Call functionality","descriptionHtml":"","callToAction":"Call functionality","introHtml":"","icon":10628,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[],"key":""},{"id":"73","name":"Control unit issue","descriptionHtml":"","callToAction":"Control unit issue","introHtml":"","icon":10637,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[],"key":""},{"id":"70","name":"Control unit issue (INC)","descriptionHtml":"","callToAction":"Control unit issue (INC)","introHtml":"","icon":10637,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[],"key":""},{"id":"74","name":"Display unit issue","descriptionHtml":"","callToAction":"Display unit issue","introHtml":"","icon":10636,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","groups":[],"key":""},{"id":"69","name":"Display unit issue (INC)","descriptionHtml":"","callToAction":"Display unit issue (INC)","introHtml":"","icon":10636,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","groups":[],"key":""},{"id":"52","name":"Do not use","descriptionHtml":"","callToAction":"Do not use","introHtml":"","icon":10602,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[],"key":""},{"id":"72","name":"Door not opening","descriptionHtml":"","callToAction":"Door not opening","introHtml":"","icon":10633,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[],"key":""},{"id":"64","name":"Door not opening (INC)","descriptionHtml":"","callToAction":"Door not opening (INC)","introHtml":"","icon":10633,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[],"key":""},{"id":"58","name":"Doorbell hidden","descriptionHtml":"","callToAction":"Doorbell hidden","introHtml":"","icon":10623,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10623","groups":[],"key":""},{"id":"37","name":"Doorbell layout","descriptionHtml":"","callToAction":"Doorbell layout","introHtml":"","icon":10606,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[],"key":""},{"id":"31","name":"Edit user","descriptionHtml":"","callToAction":"Edit user","introHtml":"","icon":10588,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[],"key":""},{"id":"59","name":"Feature or functionality request","descriptionHtml":"","callToAction":"Feature or functionality request","introHtml":"","icon":10624,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10624","groups":[],"key":""},{"id":"71","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"","icon":10603,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10603","groups":[],"key":""},{"id":"26","name":"Incident (INC)","descriptionHtml":"","callToAction":"Incident (INC)","introHtml":"","icon":10603,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10603","groups":[],"key":""},{"id":"55","name":"Invoicing & Billing","descriptionHtml":"","callToAction":"Invoicing & Billing","introHtml":"","icon":10620,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[],"key":""},{"id":"57","name":"Onboarding","descriptionHtml":"","callToAction":"Onboarding","introHtml":"","icon":10622,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10622","groups":[],"key":""},{"id":"53","name":"Partner Support","descriptionHtml":"","callToAction":"Partner Support","introHtml":"","icon":10601,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10601","groups":[],"key":""},{"id":"42","name":"Purchase return","descriptionHtml":"","callToAction":"Purchase return","introHtml":"","icon":10599,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10599","groups":[],"key":""},{"id":"30","name":"Remove user","descriptionHtml":"","callToAction":"Remove user","introHtml":"","icon":10590,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[],"key":""},{"id":"65","name":"Resend invitation","descriptionHtml":"","callToAction":"Resend invitation","introHtml":"","icon":10634,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10634","groups":[],"key":""},{"id":"39","name":"Reset password","descriptionHtml":"","callToAction":"Reset password","introHtml":"","icon":10595,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10595","groups":[],"key":""},{"id":"56","name":"Sales","descriptionHtml":"","callToAction":"Sales","introHtml":"","icon":10621,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10621","groups":[],"key":""},{"id":"60","name":"Tablet WiFi setup","descriptionHtml":"","callToAction":"Tablet WiFi setup","introHtml":"","icon":10635,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10635","groups":[],"key":""},{"id":"67","name":"Theft","descriptionHtml":"","callToAction":"Theft","introHtml":"","icon":10629,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[],"key":""},{"id":"62","name":"Theft (INC)","descriptionHtml":"","callToAction":"Theft (INC)","introHtml":"","icon":10629,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[],"key":""},{"id":"68","name":"Vandalism","descriptionHtml":"","callToAction":"Vandalism","introHtml":"","icon":10631,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[],"key":""},{"id":"61","name":"Vandalism (INC)","descriptionHtml":"","callToAction":"Vandalism (INC)","introHtml":"","icon":10631,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"Contact us"}],"orderMapping":{"1":[26],"7":[26],"10":[28]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e25ae6d4-cd86-3853-8d7c-3cccad6a316e","appLinkName":"System Confluence","appLinkUrl":"https://defigo.atlassian.net/wiki","spaceKey":"SUP","spaceName":"support","spaceUrl":"https://defigo.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://defigo.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDk3MGUzNy05MjFjLTQxNGQtYWFmOS01ZGZiOWFiYjcwZDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3ODM2MTgsIm5iZiI6MTczODc4MjQxOH0.RlL0ORFMqGsPbiq6y8deEv4ugQwd9jn0CabkTnJmE90","targetCollection":"upload-project-10053","endpointUrl":"https://api.media.atlassian.com","clientId":"10970e37-921c-414d-aaf9-5dfb9abb70d7","tokenDurationInMins":20}},"reqCreate":{"id":28,"projectId":10053,"form":{"name":"Support","descriptionHtml":"","callToAction":"Support","intro":"","instructions":"","icon":10607,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/28","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/28","calendarParams":{"firstDay":0,"date":"2025-02-05T20:06:58+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDk3MGUzNy05MjFjLTQxNGQtYWFmOS01ZGZiOWFiYjcwZDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3ODM2MTgsIm5iZiI6MTczODc4MjQxOH0.RlL0ORFMqGsPbiq6y8deEv4ugQwd9jn0CabkTnJmE90","targetCollection":"upload-project-10053","endpointUrl":"https://api.media.atlassian.com","clientId":"10970e37-921c-414d-aaf9-5dfb9abb70d7","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":10,"updated":"2024-12-20T11:48:10.867513816Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[28],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":10,"name":"Service report","submit":{"lock":false,"pdf":false},"templateFormUuid":"37894120-fd54-449a-b41b-1220c3d11650"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1,"localId":"3e17c332-8548-48f6-b67b-9a1fd581c8bf"},"content":[{"type":"text","text":"Pre service"}]},{"type":"paragraph","attrs":{"localId":"f62cca7f-dd96-4738-8ecf-efbbd0d07aa2"},"content":[{"type":"text","text":"This section needs to be filled out by service task creator.","marks":[{"type":"underline"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"4d1a3ed2-80d7-4b59-988a-3d5b2c86e053"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"9d74ef48-2088-4776-8062-8966bea8d7fb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"9eb01f97-7f9f-4df5-a0a5-35cc8cd8fcc9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"d4f0cffb-23b9-4f7c-a707-7a7f19fb65c3"}},{"type":"heading","attrs":{"level":1,"localId":"9cc2ca36-e633-4ff4-abae-ab40f3aab1b4"},"content":[{"type":"text","text":"Post service"}]},{"type":"paragraph","attrs":{"localId":"a9e81d23-c882-4561-8e9a-021a2c1102ef"},"content":[{"type":"text","text":"This section needs to be filled out by service technician.","marks":[{"type":"underline"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"604c1d00-cee2-4ac8-8cf3-1e8dddf9c1d5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"3601e91a-f4a5-4458-9828-9b396461f183"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"df59c166-547c-4ecf-9219-91c61491a132"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"0fe070b5-f6a6-422e-a72b-37b268ea8e59"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"0d9aeb00-47dc-4792-87de-f366183d1e49"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"193cba54-f088-40cf-b8c6-5b09549a1f78"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"3ed2d00a-42c1-49db-acb1-72ac4600efa1"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"rt","label":"Notes","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"19":{"type":"cl","label":"What has been done","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Changed display unit","other":false},{"id":"2","label":"Changed control unit","other":false},{"id":"12","label":"Changed Suprema reader","other":false},{"id":"3","label":"Changed SD card","other":false},{"id":"13","label":"Changed SIM card","other":false},{"id":"5","label":"Added security frame","other":false},{"id":"6","label":"Installed inwall solution","other":false},{"id":"7","label":"Power cycled","other":false},{"id":"8","label":"Updated display unit","other":false},{"id":"9","label":"Updated control unit","other":false},{"id":"10","label":"Fixed cabling","other":false},{"id":"11","label":"Fixed third party system or cabling","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"22":{"type":"no","label":"New IMEI","description":"(Control unit)","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"26":{"type":"no","label":"New S/N","description":"(Display unit)","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"16":{"type":"no","label":"Contact number","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"21":{"type":"no","label":"Old IMEI","description":"(Control unit)","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"25":{"type":"cc","label":"System type and problem experienced","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Display unit","other":false,"children":[{"id":"1","label":"Connection to server interrupted","other":false},{"id":"2","label":"Stuck on connecting","other":false},{"id":"4","label":"Black screen","other":false},{"id":"3","label":"Black screen (no IR lights)","other":false},{"id":"12","label":"Glitches during boot","other":false},{"id":"14","label":"System frozen","other":false},{"id":"13","label":"Touch not working","other":false},{"id":"7","label":"RFID not functional","other":false},{"id":"8","label":"RFID sometimes functional","other":false},{"id":"9","label":"No video","other":false},{"id":"10","label":"No sound (speaker)","other":false},{"id":"11","label":"No sound (microphone","other":false},{"id":"15","label":"Not receiving power (CU POE functional)","other":false},{"id":"6","label":"Vandalism","other":false},{"id":"5","label":"Theft","other":false}]},{"id":"2","label":"Control unit","other":false,"children":[{"id":"1","label":"Not connected to server (static blue light)","other":false},{"id":"2","label":"Not connected to 4G (no blue light)","other":false},{"id":"3","label":"Not reconnecting when updated","other":false},{"id":"4","label":"Relay/input not activating","other":false},{"id":"5","label":"Relay/input constantly active","other":false},{"id":"6","label":"POE damaged (no power to Display unit)","other":false},{"id":"7","label":"Vandalism","other":false},{"id":"8","label":"Theft","other":false}]},{"id":"3","label":"Suprema reader","other":false,"children":[{"id":"1","label":"Not connected to server","other":false},{"id":"2","label":"Not showing up in hyperadmin","other":false},{"id":"3","label":"Relay not activating","other":false},{"id":"4","label":"Vandalism","other":false},{"id":"5","label":"Theft","other":false}]},{"id":"4","label":"Other","other":false,"children":[{"id":"1","label":"Third party system issue","other":false},{"id":"2","label":"Mass incident","other":false},{"id":"3","label":"No issue","other":false}]}],"questionKey":""},"20":{"type":"no","label":"Old S/N","description":"(Display unit)","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"28":{"type":"no","label":"Hours spent","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"15":{"type":"rt","label":"Notes","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"9":{"type":"at","label":"Attachments","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"37894120-fd54-449a-b41b-1220c3d11650"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":10,"updated":"2024-12-20T11:48:10.867513816Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[28],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":10,"name":"Service report","submit":{"lock":false,"pdf":false},"templateFormUuid":"37894120-fd54-449a-b41b-1220c3d11650"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1,"localId":"3e17c332-8548-48f6-b67b-9a1fd581c8bf"},"content":[{"type":"text","text":"Pre service"}]},{"type":"paragraph","attrs":{"localId":"f62cca7f-dd96-4738-8ecf-efbbd0d07aa2"},"content":[{"type":"text","text":"This section needs to be filled out by service task creator.","marks":[{"type":"underline"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"4d1a3ed2-80d7-4b59-988a-3d5b2c86e053"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"9d74ef48-2088-4776-8062-8966bea8d7fb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"9eb01f97-7f9f-4df5-a0a5-35cc8cd8fcc9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"d4f0cffb-23b9-4f7c-a707-7a7f19fb65c3"}},{"type":"heading","attrs":{"level":1,"localId":"9cc2ca36-e633-4ff4-abae-ab40f3aab1b4"},"content":[{"type":"text","text":"Post service"}]},{"type":"paragraph","attrs":{"localId":"a9e81d23-c882-4561-8e9a-021a2c1102ef"},"content":[{"type":"text","text":"This section needs to be filled out by service technician.","marks":[{"type":"underline"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"604c1d00-cee2-4ac8-8cf3-1e8dddf9c1d5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"3601e91a-f4a5-4458-9828-9b396461f183"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"df59c166-547c-4ecf-9219-91c61491a132"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"0fe070b5-f6a6-422e-a72b-37b268ea8e59"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"0d9aeb00-47dc-4792-87de-f366183d1e49"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"193cba54-f088-40cf-b8c6-5b09549a1f78"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"3ed2d00a-42c1-49db-acb1-72ac4600efa1"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"rt","label":"Notes","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"19":{"type":"cl","label":"What has been done","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Changed display unit","other":false},{"id":"2","label":"Changed control unit","other":false},{"id":"12","label":"Changed Suprema reader","other":false},{"id":"3","label":"Changed SD card","other":false},{"id":"13","label":"Changed SIM card","other":false},{"id":"5","label":"Added security frame","other":false},{"id":"6","label":"Installed inwall solution","other":false},{"id":"7","label":"Power cycled","other":false},{"id":"8","label":"Updated display unit","other":false},{"id":"9","label":"Updated control unit","other":false},{"id":"10","label":"Fixed cabling","other":false},{"id":"11","label":"Fixed third party system or cabling","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"22":{"type":"no","label":"New IMEI","description":"(Control unit)","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"26":{"type":"no","label":"New S/N","description":"(Display unit)","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"16":{"type":"no","label":"Contact number","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"21":{"type":"no","label":"Old IMEI","description":"(Control unit)","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"25":{"type":"cc","label":"System type and problem experienced","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Display unit","other":false,"children":[{"id":"1","label":"Connection to server interrupted","other":false},{"id":"2","label":"Stuck on connecting","other":false},{"id":"4","label":"Black screen","other":false},{"id":"3","label":"Black screen (no IR lights)","other":false},{"id":"12","label":"Glitches during boot","other":false},{"id":"14","label":"System frozen","other":false},{"id":"13","label":"Touch not working","other":false},{"id":"7","label":"RFID not functional","other":false},{"id":"8","label":"RFID sometimes functional","other":false},{"id":"9","label":"No video","other":false},{"id":"10","label":"No sound (speaker)","other":false},{"id":"11","label":"No sound (microphone","other":false},{"id":"15","label":"Not receiving power (CU POE functional)","other":false},{"id":"6","label":"Vandalism","other":false},{"id":"5","label":"Theft","other":false}]},{"id":"2","label":"Control unit","other":false,"children":[{"id":"1","label":"Not connected to server (static blue light)","other":false},{"id":"2","label":"Not connected to 4G (no blue light)","other":false},{"id":"3","label":"Not reconnecting when updated","other":false},{"id":"4","label":"Relay/input not activating","other":false},{"id":"5","label":"Relay/input constantly active","other":false},{"id":"6","label":"POE damaged (no power to Display unit)","other":false},{"id":"7","label":"Vandalism","other":false},{"id":"8","label":"Theft","other":false}]},{"id":"3","label":"Suprema reader","other":false,"children":[{"id":"1","label":"Not connected to server","other":false},{"id":"2","label":"Not showing up in hyperadmin","other":false},{"id":"3","label":"Relay not activating","other":false},{"id":"4","label":"Vandalism","other":false},{"id":"5","label":"Theft","other":false}]},{"id":"4","label":"Other","other":false,"children":[{"id":"1","label":"Third party system issue","other":false},{"id":"2","label":"Mass incident","other":false},{"id":"3","label":"No issue","other":false}]}],"questionKey":""},"20":{"type":"no","label":"Old S/N","description":"(Display unit)","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"28":{"type":"no","label":"Hours spent","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"15":{"type":"rt","label":"Notes","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"9":{"type":"at","label":"Attachments","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"37894120-fd54-449a-b41b-1220c3d11650"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}