{"xsrfToken":"d4b901f620c093af41caf1a26577e209d1a05a8b_lout","branding":{"id":"72","key":"asu","name":"Support USA","portalBaseUrl":"/servicedesk/customer/portal/72"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2f3ed368-265e-4103-8453-f3030afa0bd1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDk3MGUzNy05MjFjLTQxNGQtYWFmOS01ZGZiOWFiYjcwZDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJmM2VkMzY4LTI2NWUtNDEwMy04NDUzLWYzMDMwYWZhMGJkMSI6WyJyZWFkIl19LCJleHAiOjE3NjI2ODIxOTksIm5iZiI6MTc2MjY4MTU5OX0.y3GSlsZbdyfmKjsibokUUIaPUgt2vOirHapB1W2iBDI&client=10970e37-921c-414d-aaf9-5dfb9abb70d7&mode=fit","logoId":"2f3ed368-265e-4103-8453-f3030afa0bd1","isLogoAvailable":true,"helpCenterTitle":"Welcome to Defigo support","sharedPortalName":"Defigo support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Defigo support","sharedPortalName":"Defigo support","localeDisplayName":"English (United States)"},"no-NO":{"helpCenterTitle":"Velkommen til Defigo support","sharedPortalName":"Defigo support","localeDisplayName":"Norwegian (Norway)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00134d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0c3cefc3-df57-46ac-a602-e95996460925/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDk3MGUzNy05MjFjLTQxNGQtYWFmOS01ZGZiOWFiYjcwZDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBjM2NlZmMzLWRmNTctNDZhYy1hNjAyLWU5NTk5NjQ2MDkyNSI6WyJyZWFkIl19LCJleHAiOjE3NjI2ODIxOTksIm5iZiI6MTc2MjY4MTU5OX0.50c9ZfOv7X9CmrrS-tCAU8zD1-sXydGZNcQ0v35YXWI&client=10970e37-921c-414d-aaf9-5dfb9abb70d7&height=300&mode=fit","bannerMediaApiFileId":"0c3cefc3-df57-46ac-a602-e95996460925","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"72","key":"asu","projectId":10197,"serviceDeskId":72,"name":"Support USA","description":"<p>Welcome! You can raise a request for Support USA using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/72","reqTypes":[{"id":"143","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"","icon":10607,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[77],"key":""},{"id":"144","name":"Add user","descriptionHtml":"","callToAction":"Add user","introHtml":"","icon":10627,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[],"key":""},{"id":"145","name":"Administrate Access card","descriptionHtml":"","callToAction":"Administrate Access card","introHtml":"","icon":10605,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[],"key":""},{"id":"146","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"","icon":10632,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[],"key":""},{"id":"147","name":"Bug (INC)","descriptionHtml":"","callToAction":"Bug (INC)","introHtml":"","icon":10632,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[],"key":""},{"id":"148","name":"Building setup","descriptionHtml":"","callToAction":"Building setup","introHtml":"","icon":10594,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[],"key":""},{"id":"149","name":"Call functionality","descriptionHtml":"","callToAction":"Call functionality","introHtml":"","icon":10628,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[],"key":""},{"id":"150","name":"Control unit issue","descriptionHtml":"","callToAction":"Control unit issue","introHtml":"","icon":10637,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[],"key":""},{"id":"151","name":"Control unit issue (INC)","descriptionHtml":"","callToAction":"Control unit issue (INC)","introHtml":"","icon":10637,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[],"key":""},{"id":"152","name":"Display unit issue","descriptionHtml":"","callToAction":"Display unit issue","introHtml":"","icon":10636,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","groups":[],"key":""},{"id":"153","name":"Display unit issue (INC)","descriptionHtml":"","callToAction":"Display unit issue (INC)","introHtml":"","icon":10636,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","groups":[],"key":""},{"id":"154","name":"Do not use","descriptionHtml":"","callToAction":"Do not use","introHtml":"","icon":10602,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[],"key":""},{"id":"155","name":"Door not opening","descriptionHtml":"","callToAction":"Door not opening","introHtml":"","icon":10633,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[],"key":""},{"id":"156","name":"Door not opening (INC)","descriptionHtml":"","callToAction":"Door not opening (INC)","introHtml":"","icon":10633,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[],"key":""},{"id":"157","name":"Doorbell hidden","descriptionHtml":"","callToAction":"Doorbell hidden","introHtml":"","icon":10623,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10623","groups":[],"key":""},{"id":"158","name":"Doorbell layout","descriptionHtml":"","callToAction":"Doorbell layout","introHtml":"","icon":10606,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[],"key":""},{"id":"159","name":"Edit user","descriptionHtml":"","callToAction":"Edit user","introHtml":"","icon":10588,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[],"key":""},{"id":"160","name":"Feature or functionality request","descriptionHtml":"","callToAction":"Feature or functionality request","introHtml":"","icon":10624,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10624","groups":[],"key":""},{"id":"161","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"","icon":10603,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10603","groups":[],"key":""},{"id":"162","name":"Incident (INC)","descriptionHtml":"","callToAction":"Incident (INC)","introHtml":"","icon":10603,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10603","groups":[],"key":""},{"id":"163","name":"Invoicing & Billing","descriptionHtml":"","callToAction":"Invoicing & Billing","introHtml":"","icon":10620,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[],"key":""},{"id":"164","name":"Onboarding","descriptionHtml":"","callToAction":"Onboarding","introHtml":"","icon":10622,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10622","groups":[],"key":""},{"id":"165","name":"Partner Support","descriptionHtml":"","callToAction":"Partner Support","introHtml":"","icon":10601,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10601","groups":[],"key":""},{"id":"166","name":"Purchase return","descriptionHtml":"","callToAction":"Purchase return","introHtml":"","icon":10599,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10599","groups":[],"key":""},{"id":"167","name":"Remove user","descriptionHtml":"","callToAction":"Remove user","introHtml":"","icon":10590,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[],"key":""},{"id":"168","name":"Resend invitation","descriptionHtml":"","callToAction":"Resend invitation","introHtml":"","icon":10634,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10634","groups":[],"key":""},{"id":"169","name":"Reset password","descriptionHtml":"","callToAction":"Reset password","introHtml":"","icon":10595,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10595","groups":[],"key":""},{"id":"170","name":"Sales","descriptionHtml":"","callToAction":"Sales","introHtml":"","icon":10621,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10621","groups":[],"key":""},{"id":"171","name":"Tablet WiFi setup","descriptionHtml":"","callToAction":"Tablet WiFi setup","introHtml":"","icon":10635,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10635","groups":[],"key":""},{"id":"172","name":"Theft","descriptionHtml":"","callToAction":"Theft","introHtml":"","icon":10629,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[],"key":""},{"id":"173","name":"Theft (INC)","descriptionHtml":"","callToAction":"Theft (INC)","introHtml":"","icon":10629,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[],"key":""},{"id":"174","name":"Vandalism","descriptionHtml":"","callToAction":"Vandalism","introHtml":"","icon":10631,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[],"key":""},{"id":"175","name":"Vandalism (INC)","descriptionHtml":"","callToAction":"Vandalism (INC)","introHtml":"","icon":10631,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[],"key":""}],"reqGroups":[{"id":77,"name":"Contact us"}],"orderMapping":{"77":[143]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":72,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASU","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDk3MGUzNy05MjFjLTQxNGQtYWFmOS01ZGZiOWFiYjcwZDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE5NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI2ODI3OTksIm5iZiI6MTc2MjY4MTU5OX0.x0CR4DIHBJcYWSMwcDSpI7WME1sxcJdUTZZ4h-H4qDg","targetCollection":"upload-project-10197","endpointUrl":"https://api.media.atlassian.com","clientId":"10970e37-921c-414d-aaf9-5dfb9abb70d7","tokenDurationInMins":20}},"reqCreate":{"id":143,"projectId":10197,"issueType":{"id":"10140","name":"Service request"},"form":{"name":"Support","descriptionHtml":"","callToAction":"Support","intro":"","instructions":"","icon":10607,"iconUrl":"https://defigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/72/create/143","requestValidateBaseUrl":"/servicedesk/customer/portal/72/validate/143","calendarParams":{"firstDay":0,"date":"2025-11-09T10:46:39+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDk3MGUzNy05MjFjLTQxNGQtYWFmOS01ZGZiOWFiYjcwZDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE5NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI2ODI3OTksIm5iZiI6MTc2MjY4MTU5OX0.x0CR4DIHBJcYWSMwcDSpI7WME1sxcJdUTZZ4h-H4qDg","targetCollection":"upload-project-10197","endpointUrl":"https://api.media.atlassian.com","clientId":"10970e37-921c-414d-aaf9-5dfb9abb70d7","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}